Legals

Terms and Conditions – this document defines the rules for concluding and performing contracts for the provision of electronic services and Sales Agreements in the Store, as well as the rights and obligations of the parties to these agreements.

Store or Service – the online store operated by the Seller at: https://micadoni.com/, allowing users to obtain information about Products.

Seller, Service Provider a) for Sales Agreements executed outside Luxembourg: BESO LUX limited liability company based in Łódź (address: ul. gen. Jarosława Dąbrowskiego 234, 93-231 Łódź), entered into the Register of Entrepreneurs kept by the District Court for Łódź-Śródmieście in Łódź, 20th Commercial Division of the National Court Register, under KRS number: 0000689756, REGON: 367958776, NIP: 7292718480, with share capital of PLN 5,000, and b) exclusively for Sales Agreements executed within Luxembourg: Luxobesolux Sarl based in Luxembourg (address: 4, rue Fort Wallis, L-2714 Luxembourg), EU VAT number LU28279037.

Sales Agreement – the contract of sale of a Product concluded or entered into between the Client and the Seller via the Store.

Client, Buyer – a Consumer, Entrepreneur, or Entrepreneur with Consumer Rights, concluding a Sales Agreement with the Seller.

Consumer – a natural person concluding a contract with the Seller that is not directly related to their business or professional activity.

Entrepreneur with Consumer Rights – a natural person running a sole proprietorship in Poland, concluding a contract directly related to their business activity, provided that the content of this contract shows it does not have a professional character for them.

Entrepreneur – a natural person, legal entity, or organizational unit without legal personality but granted legal capacity by law, conducting business or professional activity on their own behalf and performing a legal act directly related to that activity.

User – the Client or recipient of services provided by the Service Provider.

Product – a movable item available in the Online Store that is the subject of a Sales Agreement between the Client and the Seller.

Bulky Product – a Product that, due to its characteristics such as dimensions or weight, cannot be returned in the usual way via standard postal or courier services.

Modular Product – a piece of furniture consisting of independent, interchangeable elements (Modules) that can be freely combined to create integrated furniture systems or rearranged according to the Client’s individual needs.

Module – an independent, distinct component of a Modular Product, made of appropriately selected materials, including fabrics, which may vary in shade. Modules of a given Modular Product may have slight dimensional differences due to the production process, affecting their fit when purchased at different times.

Account – a registered User profile in the Service that allows, among other things, data entry and modification, order status tracking, purchase history review, use of a wishlist, cart memory, receipt of discounts and promotional coupons, and access to order archives.

Order – a Client's declaration of intent made via the Store, directly aimed at concluding a Sales Agreement specifying the Products, their quantity, and the form of payment and delivery.

Newsletter – an electronic newsletter sent by the Seller to the User’s email address, containing information about news, promotions, and offers available in the Store, sent only with the User’s consent.

Opinion Publishing Tool Provider – an external entity providing services to the Seller enabling the collection, processing, and publication of User opinions about the Store or Products, in accordance with the rules specified in that entity’s terms and conditions, in this case, Trustpilot A/S, Pilestraede 58, 5th Floor, 1112 Copenhagen K, Denmark, CVR No.: 30276582.

Address: a) for Sales Agreements executed within Luxembourg – 8 Rue de Beggen, L-1220 Luxembourg b) for Sales Agreements executed outside Luxembourg – Ul. Gen. Jarosława Dąbrowskiego 234, 93-231 Łódź, Poland

Telephone: +33 974 775 436, Monday to Friday, excluding public holidays, from 9:00 AM to 5:00 PM

Email address for submitting withdrawal statements and complaints: help@micadoni.com

Email address for inquiries about the Seller’s products: shop@micadoni.com

The Seller communicates with Users via the website www.micadoni.com, as well as by phone, traditional mail, and email.

To register an Account, it is necessary to accept the Terms and Conditions by ticking the appropriate checkbox in the registration form.

Using the Store does not require the User to pay any fees.

Both the Sales Agreement and the agreement for the provision of electronic services can be concluded in any language available on the Website, and for Consumers, in the official language of the place where the contract is performed. There is no minimum duration of obligations for Consumers arising from sales agreements or agreements for the provision of electronic services. If the Consumer is not entitled to withdraw (§7 sec. 8 of the Terms and Conditions), the obligation under the sales agreement lasts until the price is paid to the Seller.

Fulfillment of an unsolicited service to the Consumer is at the Seller’s risk and does not impose any obligations on the Consumer. Lack of response from the Consumer to an unsolicited service does not constitute consent to conclude any agreement.

The Seller informs that it is registered with the French Agency for Ecological Transition (ADEME) under the number: FR028393_10PKCZ (https://www.ademe.fr/).

Orders for Products in the Store can be placed by Customers.

The Service allows for Account registration, which involves the User submitting a completed Account registration form available in the Store.

For successful Account registration, it is also required to:

• provide User data in the form, with some data being optional or required only at the time of placing an Order,
• accept the Terms and Conditions, review the Service's privacy policy, and make other declarations marked as mandatory by selecting the appropriate checkboxes.

The Buyer undertakes not to disclose the password to third parties.

Upon Account creation, an agreement for the provision of electronic services is concluded between the Seller and the User.

Orders in the Store can be placed using the form, after logging into their Account, following prior registration in the Store and acceptance of the Terms and Conditions. Placing Products in the cart (i.e., a Store functionality allowing the preview of selected but not yet purchased Products during the Order process) does not constitute their purchase or reservation. The Seller has the right to refuse sale and cancel Product Orders if the fulfillment of all or part of the Order is not possible.

To place an Order, it is necessary to accept the Terms and Conditions and the privacy policy, as well as make other declarations marked as mandatory by selecting the appropriate checkboxes.

The Order placement procedure is completed each time by the User effectively clicking the "Order and Pay" button (or a button labeled with another equivalent phrase indicating the completion of the purchase and the obligation to pay for the selected products), which is equivalent to the User confirming that the Order form has been correctly filled out and that the provided data is true, current, complete, and correct, as well as that the User is aware that fulfilling the Order entails an obligation to pay, including the selected delivery costs.

In the case of incorrectly filling out the Order form, the Sales Agreement between the Seller and the Buyer is not concluded. The Seller has the right to refuse to accept the Order for processing if there are doubts about the truthfulness or correctness of the data provided by the Buyer. The Buyer has the right to correct the data provided in the submitted Order by contacting the Seller via email.

After placing the Order, an email containing confirmation of the Order placement by the User is promptly sent to the email address provided in the form, informing the User whether their Order has been correctly placed.

In the email mentioned in the previous point, the Seller will provide the Buyer, who is a Consumer, with information required by consumer rights regulations. This information will be included in the email content or as an attachment in *.pdf format. To view this document, appropriate software such as Adobe Acrobat Reader is required. This information may also be provided by the Seller in paper form along with the delivered Product.

The Sales Agreement for the Product is concluded when the Seller informs about proceeding with the Order fulfillment. Such confirmation will be sent to the Buyer via email. If the Client has made payment for the Products before this moment and the Order fulfillment is impossible, the Seller will promptly refund the paid amount.

In the absence of availability of the Products included in the Order, the Seller will inform the Client about the impossibility of fulfilling the Order. If the impossibility of fulfilling the Order concerns only the temporary unavailability of Products, the Seller will inform the Client about the expected date of Order fulfillment via email to the address provided by the Client in the Order form.

Orders are processed in the order they are received.

The Seller is entitled to introduce a maximum number of units of a given Product covered by a single Order, as well as to introduce restrictions on delivery methods, payment forms, or wholesale orders. Any such restrictions will be communicated to the User each time before completing the Order placement.

The prices of Products listed in the Store do not include delivery costs. The total cost of the Order, including delivery fees, will be provided to the Buyer before the final submission of the Order.

Payment for Products is made using one of the following methods:

bank transfer to the Seller’s account specified on the Website,

online payment via the express payment system indicated on the Website.

The Seller may also introduce additional payment methods, which will be clearly displayed on the Website.

If payment is not made within 7 (seven) business days from the date of placing the Order, the Order will be canceled.

In the case of payment using the method specified in §5, sec. 2 points 1) or 2), the Order will be processed no later than within 10 (ten) business days after the full amount for the ordered Products is credited to the Seller’s bank account (the Client will receive a sales confirmation after the payment is recorded).

When using the payment methods listed in §5, sec. 2 points 1), 2), or §5, sec. 3, the Seller is not responsible for any additional charges or fees imposed on the User by the provider of the payment service used, including the card issuer or the User’s bank.

The Buyer authorizes the Seller to issue invoices (or other accounting documents) in electronic form without the need for the Buyer's signature and agrees to receive them via email at the address provided by the Buyer.

Product descriptions, images, and prices displayed on the Website do not constitute an offer, but merely an invitation from the Seller to conclude a sales agreement.

In the event of significant pricing errors on the Website (e.g. a price reduction without visible information about a discount, promotion, special offer, or clearance justifying the price drop), the Seller is not obligated to conclude a sales agreement for the Product. The Seller also has the right to cancel the Order for such a Product. The Seller will inform the Client and, if the Client has already made a payment, will promptly refund the amount.

Prices, currency, terms of sale, as well as shipping methods and costs may vary depending on the country.

Delivery of products is limited to the countries listed on the Store’s website. If the Buyer wishes to receive Products at an address outside the specified area, the Seller asks to be contacted via email, phone, or the contact form available in the Store to discuss the feasibility and potential terms of such delivery.

• Deliveries are made from Monday to Friday, excluding public holidays.

• Products ordered by the Buyer are delivered via the carrier indicated on the Store’s website, according to the terms provided by the carrier at the time of ordering. For deliveries to countries not listed on the Store’s website, determining the delivery cost may require individual contact between the Buyer and the Seller.

• If the Order includes multiple Products, the shipping time for the entire Order is based on the Product with the longest delivery time.

• The standard delivery time for Products is shown on the Website. Due to the nature of the Products offered by the Seller, in specific cases, this time may change (the Seller will inform the Buyer accordingly). In such a case, the delivery time will not exceed 90 business days from the date of the Agreement.

• A Buyer who is an Entrepreneur is required to check in the presence of the carrier (courier) whether the Product has been delivered without damage. A return based on transport damage requires a damage report properly filled out in the presence of the courier. Without such a report, the Seller will not accept the return.

• The Seller ensures delivery of Products to the location indicated by the Customer, including carrying them in. However, unpacking the Products, disposal of packaging, or assembly of multi-part Products is not included in the delivery.

• After the Order is placed and the Products have been handed over for shipment, the Buyer cannot change the delivery address.

• A Customer who is a Consumer should, if possible, check the condition of the package and its contents in the presence of the courier before signing the receipt. If visible damage to the packaging or contents is noticed, the Customer should immediately notify the courier, draft a damage report with the courier, and refuse the shipment.

• The above provisions do not limit the Consumer's rights under applicable law.

7.1 Scope and Eligibility

The right of withdrawal applies exclusively to purchases made by individual consumers for personal and non-professional purposes through the Micadoni online store.
Business customers and other professional purchasers are not entitled to this right.

7.2 Withdrawal Period

Consumers have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which the consumer or a third party (other than the carrier) receives the goods.

7.3 Exercising the Right of Withdrawal

To exercise this right, the consumer must send a clear written statement (by email or web form) including:

• Order number

• Customer name

• Delivery address

• Delivery date

• Returned product(s)

Micadoni will acknowledge receipt of the withdrawal request without undue delay on a durable medium (e.g. by email).

7.4 Return of Goods

Returned goods must be sent back without undue delay and no later than 14 days after the withdrawal notification.
Products must be in a condition suitable for inspection and potential resale, and properly protected for transport in accordance with Micadoni’s packing manual (available on request).
Original packaging is not required but recommended; however, equivalent protective packaging must be used.

To facilitate and speed up the return process and ensure correct refund assessment, photos of all product sides, before and after packaging, are required.
These should be sent to shop@micadoni.com. Providing such photos does not affect the statutory right of withdrawal, which remains valid even if photos cannot be provided.

7.5 Refund and Inspection

Refunds include the product price and, where legally required, the standard outbound delivery cost.

In accordance with Article 13(3) of Directive 2011/83/EU, Micadoni may withhold the refund until the returned goods have been received and inspected at the warehouse.
This applies particularly where the return transport is organized by Micadoni or its authorized carrier network, since the consumer is not responsible for delivery risk in such cases, provided that the item is carefully packed.

Refunds are issued within 14 days from that moment, using the same payment method unless otherwise agreed.

If the inspection shows diminished value due to use beyond what is necessary to verify the nature and characteristics of the product, a proportional deduction will apply.
The final deduction will be confirmed after inspection, together with the refund.

7.6 Deductions for Diminished Value

After inspection, the following indicative deduction schedule applies:

Product Condition Deduction Range

Product undamaged, in original-like condition, carefully packed: 0%

Product carelessly packed (not following packing instructions): up to 15%

Product slightly damaged or soiled: minimum 25%

Product damaged or clearly soiled: minimum 50%

These values serve as indicative benchmarks. Final assessment is made after inspection based on the actual product condition.

7.7 Return Shipping and Fees

Returns are arranged exclusively via Micadoni’s authorized transport partners.
Independent postal or courier returns are not accepted for safety and handling reasons.

Return Transport Fee — Poland

Order Value (PLN): Fee

• up to 299: 29 PLN

• 300–1199: 129 PLN

• 1200–3999: 349 PLN

• 4000–6999: 499 PLN

• above 7000: 649 (max)

Return Transport Fee — Other EU Countries
(DE, FR, IT, ES, AT, NL)

Order Value (€): Fee

• up to 49: 19€

• 50–399: 39€

• 400–898: 149€

• 899–1498: 249€

• above 1499: 299€ (max)

If pickup fails due to lack of preparation or customer unavailability, re-pickup fees may apply.

7.8 Custom-Made and Personalised Products

Products made according to the consumer’s individual configuration (e.g. choice of fabric, colour, layout, or modular composition) are excluded from the right of withdrawal pursuant to Article 16(c) of Directive 2011/83/EU.
Such products are individually manufactured to order and are therefore difficult or impossible to resell.

If cancellation is requested after production has begun, and especially after shipment, Micadoni reserves the right to deduct actual costs already incurred, including any transport costs if delivery was already scheduled or completed.

7.9 Contact

For any questions or to submit a withdrawal request, please contact:
📧shop@micadoni.com
📞Customer Service Hotline: +33 9 74 77 54 36
Available Monday to Friday, 10:00–17:00.
We assist in English, French, German, Italian, Spanish, and Polish.

1. The Seller undertakes, towards the Consumer, to deliver Products without defects.

2. The Seller is liable to the Buyer who is a Consumer if a Product sold has physical or legal defects. In relation to Buyers who are not Consumers, Seller's liability described in the previous sentence is excluded.

3. Complaints stemming from the rights of the Customers described in paragraph 2 above may be submitted to the Seller in writing or by e-mail to the address indicated in §1(3) of the Terms and Conditions.

4. A complaint should include at least:

1) designation of the complainant, with the necessary identifying data, including e-mail address,

2) designation of the Product subject to the complaint and a comprehensive indication of the irregularity.

5. Should the required information be missing, the Seller will call the complainant to complete it.

6. During the complaint procedure, the Seller may request additional explanations, documents, or verification of the course of event subject to the complaint.

7. Within 14 (fourteen) days of submitting a complaint containing all necessary data, the Seller will respond to it and notify the Consumer of the further procedure.

8. The Seller will do its best to process complaints without undue delay.

9. Upon exhaustion of the procedure set out in this paragraph, the User who is a Consumer has the possibility to use the court procedure to assert their potential claims or use the out-of-court complaint procedure provided for by the law.

10. The Seller also advices on the existence of the ODR (online dispute resolution) platform, operational since 15 February 2016, at: http://ec.europa.eu/consumers/odr and on the possibility to use the ODR platform to resolve disputes.

11. The Seller grants a 2-year warranty for its Products.

12. The Seller offers after-sales services.

1. The provisions of this paragraph apply to Clients who are Entrepreneurs.
2. The parties completely exclude liability under the warranty for defects.
3. The Seller may terminate the electronic service agreement regarding the maintenance of the Client's account with immediate effect and without stating reasons. This does not give rise to any claims against the Seller.
4. The Seller has the right to withdraw from the contract without giving reasons within 14 days of its conclusion by sending the entrepreneur an appropriate declaration. This does not give rise to any claims against the Seller.
5. The Client is obliged to inspect the shipment at the time and in the manner customary for this type of shipment and should promptly take actions to determine the carrier's liability. The Seller is not liable for loss, shortage, damage to the Goods, or delays in transport occurring from the moment the shipment is accepted for transport until it is delivered to the entrepreneur.
6. The Seller has the right to limit the available payment methods and require the entrepreneur to make a full or partial prepayment.
7. The total liability of the Seller towards the Entrepreneur for non-performance or improper performance of the contract by the Seller is limited to the amount paid for the Product and delivery costs. The Seller is not liable for lost profits in relation to the entrepreneur.
8. The court having jurisdiction over disputes between the Seller and the Entrepreneur is the court competent for the Seller’s registered office.
9. The provisions of this paragraph are not intended to limit the rights of an Entrepreneur with Consumer rights under generally applicable laws.

The content and structure of the Website are protected by copyright. Reproduction of data or information, in particular the use of texts posted on the website (including the Terms and Conditions), as well as their excerpts, photos, graphics, drawings, maps, plans, and videos, in cases other than those expressly permitted by law or the Terms and Conditions, is prohibited without the Seller’s consent.

The Seller informs that the photos and visualizations of Products published on the Website are for the purpose of presenting the specific models of Products indicated therein and may vary depending on the individual settings of the User’s device.

1. The Terms and Conditions also serve as regulations for the provision of electronic services, subject to paragraph 14 below.​
2. To browse the Store and interact with the teleinformatics system used by the Seller, the following are required:​
   1. A device capable of browsing websites with Internet access, particularly a device operating on Windows, Linux, MacOS, or Android systems. The minimum screen resolution for responsive access to the Store's website is 1024x768.​
   2. An updated web browser supporting JavaScript in its latest stable version provided by the manufacturer, such as MS Edge, Google Chrome, Mozilla Firefox, Opera, or Safari.​
   3. Enabled cookie support and installed appropriate browser plugins allowing the handling of Java, JavaScript, and Adobe Flash.​
   4. Disabled software that blocks the execution of the above scripts.​
   5. Information provided by the Seller, including the Terms and Conditions, may be made available in *.pdf format. To view them, it is necessary to have software installed that allows opening these files, such as Adobe Acrobat Reader.​
3. The agreement for the provision of electronic services is concluded upon the registration of an Account by a person using the Store or by providing an email address to receive the Newsletter.​
4. The agreement for the provision of electronic services is concluded for an indefinite period and may be terminated under the terms specified in applicable laws, as well as by sending a statement of termination of the agreement for the provision of electronic services to the Seller's contact details indicated in §2, paragraph 1 of the Terms and Conditions.​
5. It is prohibited, within the use of the Store and other services provided electronically by the Seller, for the User to provide content that constitutes illegal content within the meaning of the Digital Services Act (DSA), content of an unlawful nature, infringing personal rights or property copyrights of third parties, or violating in any way applicable social norms and customs, principles of social coexistence on the Internet (netiquette). In particular, it is prohibited to:​
   1. Promote totalitarian regimes, related symbols, incite hatred or commit crimes.​
   2. Post vulgar content or content containing vulgarities, or content generally considered offensive.​
   3. Post and use personal data of other people and their images without appropriate authorization.​
   4. Provide harmful software.​
   5. Post content promoting the use of drugs, psychoactive substances, or promoting alcohol abuse.​
   6. Engage in spamming activities, as well as actions constituting unfair competition or unfair market practices.​
   7. Post content undermining the good name or reputation of the Seller or third parties
   8. Post links to websites and files containing the aforementioned content.​
6. It is prohibited to conduct any penetration tests, security tests, attempts to breach security, and hacking activities concerning the Store.​
7. Detailed information regarding content posted by Users is presented in §13 of these Terms and Conditions.​
8. The complaint procedure regarding services provided electronically is as follows:​
   1. Individuals being service recipients of a given service may submit complaints regarding services provided electronically by the Seller; complaints are submitted in writing or via email to the addresses indicated in §2, paragraph 1 of the Terms and Conditions.​
   2. The complaint should include:​ a) Identification of the User and their identifying data. b) Identification of the service to which the complaint relates. c) Justification indicating the irregularity.
9. Complaints will be considered within 14 (fourteen) days of their receipt.​
10. During the complaint process, the Seller may request additional explanations, documents, or verification of the course of the event subject to the complaint.​
11. After resolving the complaint, the Seller will inform the complainant of its acceptance or rejection (whereby information about the rejection of the complaint will include justification).​
12. After exhausting the complaint procedure regulated in the Terms and Conditions, a User who is a Consumer has the option to use the judicial route to pursue any claims or to use out-of-court complaint methods permitted by law.​
13. To comply with the requirements of regulations regarding the provision of electronic services, the Seller hereby informs that:​
14. Using services provided electronically via the Internet involves risk. The primary threat is the possibility of infecting the teleinformatics system with so-called viruses, worms, and Trojan horses. To avoid related threats, it is recommended that individuals using the Store install antivirus software on their devices and keep it updated.​
15. The Seller introduces "cookies" into the IT system used by the person using the Store, i.e., a small piece of text that the website sends to the browser and that the browser sends back upon subsequent visits to the site. "Cookies" are mainly used to maintain sessions, e.g., by generating and sending a temporary identifier after logging in. However, they can be used more broadly by remembering any data that can be encoded as a string of characters. This way, the user does not have to enter the same information each time they return to this site or move from one page to another.​
16. The Seller reserves the possibility of preparing separate regulations for specific electronic services different from these. In the event of such separate regulations being in force, the provisions of paragraphs 1-13 above do not apply to the service they concern.

1. Each User may, by providing their email address, accepting the Terms and Conditions, and submitting other required declarations, consent to receiving the Newsletter at their own email address.
2. Upon giving such consent, the Seller may periodically send the Newsletter to the email address provided by the User (at intervals determined at the Seller’s discretion).
3. The User may unsubscribe from the Newsletter at any time by clicking the link included in each Newsletter message, changing the Account settings, or sending a request to unsubscribe to the email address indicated in §2, paragraph 1, point 3) of the Terms and Conditions.
4. The Newsletter may contain paid promotions, commercial offers, industry information, and advertisements.
5. The Newsletter service is free of charge.

1. User Content refers to materials posted independently or via the Store by each User, such as:
   1. opinions or comments about the Store or Products,
   2. additional, non-mandatory information added to the customer account, posted independently or via the Store.
2. Users may not post content that constitutes illegal content under the Digital Services Act (DSA) or is otherwise unlawful, violates these Terms, or breaches good practices, in particular:
   1. content used to commit an offense or crime,
   2. content infringing personal rights or copyrights,
   3. spam content,
   4. content supporting unfair competition or unauthorized marketing,
   5. content irrelevant to the topic of the service.
3. We may verify, block, and remove unlawful content—applying objectivity and due diligence.
4. A report of illegal content should include:
   1. a sufficiently substantiated explanation of why the content is considered illegal,
   2. the electronic location (e.g. URL) and any details helping identify the content,
   3. the name and email address of the reporting person/entity—unless it involves crimes under Articles 3–7 of Directive 2011/93/EU,
   4. a declaration confirming the good faith of the reporter that the information is correct and complete.
5. If we determine—on our own or from a report—that certain content is illegal, we may block or remove it.
6. Both the reporting User and the User whose content was deemed illegal have the right to appeal our decision via the contact point in paragraph 13 below. Appeals should include name, contact details, and justification for changing the decision.
7. After receiving the appeal, we will confirm receipt and review it within the legal timeframe. Appeals are not processed automatically. Our decision will comply with DSA requirements.
8. The right to appeal as described in point 6 also applies here.
9. If a User grossly violates this section and posts illegal content, we may temporarily suspend or delete the Account or limit its functionality.
10. Account-related decisions are made with objectivity and due diligence. Appeals are not automated and will be reviewed within 14 days. The User will be promptly informed of the outcome.
11. We are not liable for User Content if:
12. we have no actual knowledge of the illegal activity or content, or with regard to damages, no facts or circumstances clearly indicating illegality;
13. we act promptly to remove or disable access upon gaining such knowledge.
14. If we receive any information that suggests a serious crime threatening life or safety has occurred or may occur, we will immediately notify the relevant law enforcement or judicial authorities in the affected member state(s) and provide all relevant information.
15. We have established a contact point to meet our obligations under the Digital Services Act (DSA), which allows authorities and Users to communicate with us: help@micadoni.com. This email can be used to report suspected illegal content.
16. None of the above provisions restrict the User's rights and should not be interpreted as such.

The provider of the review publishing tool verifies product reviews and has implemented appropriate solutions to assess their authenticity.After submission, the review is verified by the provider of the review publishing tool. If the data contained in the review (e.g., email address) cannot be linked to an order for the reviewed Product, the review is removed. If there are doubts about the authenticity of the review, they are clarified based on the evidence of purchase provided.The provider of the review publishing tool publishes all reviews (both positive and negative) and does not interfere with their content, nor does it offer any additional benefits for posting or withdrawing a review.For these reasons, we can ensure that the reviews are verified and authentic and reflect real shopping experiences.Reviews about the online store may also be published on other platforms or price comparison websites. In such cases, the rules of those platforms apply regarding the reliability and authenticity of the reviews. The Seller, for their part, makes every effort to ensure that reviews about the Store are always reliable and authentic.

1. The Seller is not bound by any additional, non-mandatory codes of good practice or similar documents. However, this does not affect the Seller's obligation under generally applicable law to refrain from violating the principles of fair competition and from engaging in unfair market practices. None of the provisions of the Terms and Conditions are intended to limit the rights of Consumers and should not be interpreted as such. In the event of any conflict, the provisions more favorable to the Consumer shall apply.​
2. The rights and obligations of the parties arising from the Terms and Conditions are governed by Polish law. However, the Consumer benefits from the protection provided by the laws of their country of residence and is protected by these provisions regardless of the choice of applicable law.​
3. Any disputes arising between the Seller and a Client who is not a Consumer shall be submitted to the court competent for the address indicated in §2, section 1, point 1) of the Terms and Conditions, subject to provisions concerning Consumers.​
4. Provisions concerning Consumers in Poland also apply to Entrepreneurs with Consumer rights.​
5. All individuals using the Store can access the Terms and Conditions at any time via the link provided on the Store's website, copy the content to a file, download it in .pdf format, or print it.​
6. The Seller informs that the Terms and Conditions may change. In such cases, the Terms and Conditions will be made available to the User by posting them in the Store and on the relevant websites of the Seller, as well as by sending them to the Client's email address.​
7. Detailed information regarding the protection of personal data is regulated by the privacy policy.​
8. The Terms and Conditions come into effect on April 7, 2025.