Help

This withdrawal policy applies to all products purchased by individual consumers for non-business use through our online store.
Business customers are not entitled to the right of withdrawal.

Consumers have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period expires 14 days from the day on which the consumer or a third party (other than the carrier) receives the goods.

To exercise the right of withdrawal, please send a written declaration (email or web form) including:

• Order number

• Customer name

• Delivery address

• Delivery date

• Returned product(s)

We will confirm receipt of your withdrawal request without undue delay after it is submitted to us.

Returned products must be:

• Sent back without undue delay and no later than 14 days after withdrawal notification,

• In a condition suitable for inspection and resale,

• Properly protected for transport, in accordance with our packing manual (available on request).
• Original packaging is not required, but is recommended; however, equivalent protective packaging must be used.

To facilitate and speed up the return process and ensure correct refund assessment, we require photos of all product sides, before and after packaging. Please send them to shop@micadoni.com. This significantly speeds up case processing.

Refunds include the product price and, where legally required, the standard outbound delivery cost.

In accordance with Article 13(3) of Directive 2011/83/EU, we may withhold the refund until the returned goods have been received and inspected at our warehouse.
This applies particularly when the return transport is organized by us or our carrier network, as the consumer is not responsible for delivery risk in such cases, assuming that the item is carefully packed.
Refunds are made within 14 days from that moment, using the same payment method unless agreed otherwise.

If inspection shows diminished value due to use beyond what is necessary to verify the nature and characteristics of the item, a proportional deduction will apply.
The final deduction will be confirmed after inspection, together with the refund.

Returns are arranged exclusively via our authorized transport partners — independent postal returns are not accepted for safety and handling reasons.

Order Value (€): Fee

• up to 49: 19€

• 50–399: 39€

• 400–898: 149€

• 899–1498: 249€

• above 1499: 299€ (max)

Products made to the consumer’s individual configuration (e.g. choice of fabric, colour, layout, or modular components) are excluded from the right of withdrawal in accordance with Article 16(c) of Directive 2011/83/EU.

Such products are carefully crafted to the customer’s specification and are therefore difficult or impossible to resell.

If cancellation is requested after production has started, and especially after shipment, we reserve the right to deduct actual costs already incurred, including transport costs if delivery was already scheduled or completed.

For questions or to submit a withdrawal request:

📧shop@micadoni.com
📞Customer Service Hotline +33 9 74 77 54 36
Our team is available for you from Monday to Friday between 10 am and 5 pm
We speak English, French, German, Italian, Spanish, and Polish.