We are sorry if your product arrived damaged or some items are missing. We want our products to always meet our customers’ expectations. However, if you have found that our product is defective, please file a complaint with us.
We will try to resolve your problem as soon as possible.
How to file a complaint?
Please contact us via help@micadoni.com or the contact form.
What do we need?
• Order number ( it will be available in t “my account/orders” or in the email confirming your order ).
• Personal details: first and last name, phone, e-mail, as well as the address where the defective product is located.
• Detailed description of the defect/failure of the product.
• Photos or videos accurately showing the defect/failure of the product. For transport-related issues, the following document should also be included with your complaint.
Handling of complaints and decision
We will handle the complaint within 14 calendar days, but we will do our to resolve each case as soon as possible. In this time, we will carefully review the case you have submitted and contact you to inform you of the decision and/or next steps. We may also ask you for additional information.
Unfortunately, if we do not receive the additional information required to process the case within 14 days, the request will be canceled. In certain circumstances, we may also reject the complaint. In such a case, we will provide an explanation of the reasons for these decisions.
• Please note that if you object to our decision, the 14-day deadline does not apply — we will respond to your objection as soon as possible.